Do you have a free trial?
Even better! We have a completely free Launch plan you can use to get up and syncing right away. As your order volume / functionality needs grow, you can change to our paid plans at any time.
How does support work?
All plans include 24/7 support ticket assistance with our amazing US/UK support team! Paid plans include a complimentary 30 minute setup call/screenshare, and our Scale plan includes 12/5 phone support.
How does the sync work? Will all my old data be immediately synced?
As soon as you finish setting up our sync, we'll only start automatically syncing NEW data. This automatic sync can be enabled/disabled individually for different data types, like customers, orders, products, inventory and more - so you can control which new data you'd like to automatically sync. OLD (historic) data will NOT be automatically synced - but it's easy as pie to push over, using our Push section!
Can I push existing/old customers, orders & products into QuickBooks?
Heck ya! You can use our Push section to push your existing customers, products, orders and more into QuickBooks - and even pull products into WooCommerce from QuickBooks! (Our monthly plans have a limit of pushing up to the last 30 days of orders, and the forever free Launch plan has a limit of up to the last 7 days of orders.)
Will orders be synced as soon as they're placed?
They sure will! Why wait all day? Our sync is in real-time – so new customers, products, orders and more will be automatically synced right away! (Inventory level sync happens every 5 minutes.)
How can I tell if my orders/products have synced?
We're so integrated with WooCommerce that we add a cool sync status indicator next to each of your orders in WooCommerce > Orders - telling you in real time if it's been synced or not. Additionally, you can see the sync status of any of your customers, orders, products & more by visiting our Push section.
If I have some data already entered into QuickBooks, will it be duplicated?
Our sync never duplicates customers, orders or products! If we've already synced an order into QuickBooks, you can update/push it in WooCommerce, and we'll simply update it in QuickBooks. If you have orders in QuickBooks entered manually or by another integration - that's not a problem. Our sync may not recognize them if they don't match your WooCommerce order number, but we won't attempt to automatically re-sync them.
How easy is the setup? Will I be able to get help if I need it?
It's almost too easy! All you'll have to do is connect to QuickBooks and map any existing data together - that's it! We have easy to follow documentation, a setup wizard and even a setup video tutorial - all to make your setup as seamless as possible! You'll always have 24/7 support ticket access in your account with us, and our sales team has been known to assist with setup questions over our 12/5 live chat as well 🙂 Our paid plans even include a complimentary setup call/screenshare so we can help answer any questions and make sure you're up and running correctly!
How does your Intelligent Bank Deposit support work, and why do I need it?
Ever get tired of matching all your daily bank deposits from your credit card processor in your QuickBooks Banking feed to the individual daily sales that make up that batch deposit? We are too! That's why we'll automatically sync new orders in real time to QuickBooks; and at the end of the day, automatically create a Bank Deposit in QuickBooks that intelligently includes all the orders from the day, and calculates any transaction fees (if applicable), so that you'll simply “Match” that to your real-life bank deposit in your Banking feed - and that's it! We have amazing support for Stripe, Authorize.Net, Braintree - and any card processor that groups daily/weekly sales into one bank deposit for you!
What QuickBooks versions / Currencies do you support?
Our sync supports all QuickBooks Online versions: Simple Start, Essentials, Plus & Advanced - in all countries around the world! We support QuickBooks Desktop Pro, Premier, and Enterprise - 2015 and later. We support QuickBooks POS 2012 and later. We also support any currency you have enabled in WooCommerce and QuickBooks - even multiple currencies!
Where should my products be as I start getting set up with MyWorks?
We recommend you at least start with all your products in WooCommerce, and each should have a unique SKU (although not required, it's helpful to you going forward). If all of your products are in QuickBooks, that’s fine too – you’ll be able to pull them into WooCommerce through our sync. Or - you can start out with a perfectly clean slate, and optionally have us automatically sync new products as you create them.
Are there any WooCommerce extensions/plugins you're already compatible with?
There sure are! We support over 25+ popular WooCommerce extensions! Some are built into our core sync, others are supported via a paid compatibility add-on. A few examples of our built-in compatibility are Sequential Order Numbers Pro, Cost of Goods Sold, Avalara, Taxify, WooCommerce Subscriptions and Product Bundles.
How does compatibility work with any 3rd party plugins I'm using in WooCommerce?
Our sync will never conflict with any plugins you're currently using in WooCommerce. If you're using a plugin that changes/adds functionality around a WooCommerce customer, order or product, we simply may not support that extra functionality, depending on how it's stored in your site. In these cases, we already have a few pre-built compatibility addons supporting select popular WooCommerce plugins, or we can custom-develop your own compatibility based on your plugin/needs.
How do billing / cancellations work?
Our paid plans are billed either monthly or annually - it's up to you when you sign up! Not sure how our sync will work for you? It's easy to sign up for a monthly plan first, and you can easily switch to annual billing whenever you'd like. All renewals are charged automatically, you can cancel at any time and you won't be billed on the next renewal. Our monthly plans and trials are covered under a 14 day refund policy - check out our Terms of Service for more!